Privacy Policy

Introduction

We welcome you to our website and express our gratitude for your trust in us. Please note that the terms and conditions outlined below govern your use of this store and all legal implications arising from your use of the store’s services via our electronic platform. By accessing or using the store—whether as a consumer of a product or service or otherwise—you acknowledge and fully accept these terms and confirm that you have the legal capacity to be bound by this agreement. This constitutes your commitment to comply with its provisions. This agreement becomes effective and binding once you accept it and begin the registration process in accordance with Article Ten of the Saudi Electronic Transactions Law.

Article One: Definitions

Website: The electronic platform owned by Shaden Arabia for displaying and selling crystals, commemorative trophies, and gifts.
User or Visitor: Any individual who accesses or interacts with the services of the website.
Personal Data: Any information that directly or indirectly identifies the user, such as name, phone number, email, address, and payment information.
Third Party: External service providers (e.g., shipping companies, payment processors, analytics or marketing services) who assist in service delivery.

Article Two: Collected Information

We collect various types of data based on how users interact with the website:

Provided Data: Such as name, phone number, email, and shipping address.
Payment Information: Processed via trusted third parties and not stored on our servers.
Usage Data: Such as visited pages, time spent, device, and browser information.

Article Three: Purpose of Data Usage

We use your data for the following purposes:

To process orders, delivery, and post-sale services.
To communicate regarding your inquiries or order status.
To send promotional offers and recommendations.
For legal purposes, including fraud detection and prevention.

Article Four: Information Security

At Shaden Arabia , we are committed to securing your data through the following protection measures:

Data transmission encryption protocols (SSL).
Restricted access to internal systems.
Regular monitoring for any breach attempts.

Article Five: Third-Party Disclosure

Your data is not shared with any unauthorized parties.
We only share data with trusted partners for delivery, payment processing, and analytics purposes.

Article Six: Privacy of Minors

Our services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from minors under the legal age.

Article Seven: Data Retention and Deletion

We retain data as long as there is a legitimate purpose (e.g., warranty, previous orders).
You may request permanent deletion of your data, and we will respond within [a specified period, 30 business days].

Article Eight: User Rights

Access your data and request a copy.
Correct any inaccurate data.
Request data deletion.
Object to the use of your data for marketing purposes.

Article Nine: Governing Law

This policy is governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

Our commercial location in Khobar shall be the legal point of reference in the event of any disputes related to data use or policy interpretation.

Article Ten: Privacy Policy Amendments

We reserve the right to amend this policy at any time.
Amendments will be posted on this page along with the effective date.
Continued use of the website after changes implies your implicit acceptance of the updated policy.

Article Eleven: Payment Services within the Store

The store, through its partners, provides integrated online payment and checkout options.
The store is responsible for clearly stating the price of any product or service listed.
The store must issue invoices, receipts, and proof of payment for all transactions and must provide the consumer with a receipt for each product or service purchased.
The store must implement standard accounting practices on its e-commerce platform in accordance with the terms of this agreement and relevant legal, commercial, and regulatory interests.

Article Twelve: Intellectual Property

The intellectual property rights related to the store are entirely owned by the store, whether acquired before or after the platform’s creation.
The consumer must respect the store’s intellectual property rights, including the store name, brand identifiers, logos, and any other content displayed on the platform, all of which are the store’s exclusive intellectual property.

Article Thirteen: Store’s Liability

The store is committed to operating its business on this platform lawfully and in accordance with the regulations of the Kingdom of Saudi Arabia and this agreement.
The store is not liable for any claims arising from errors or negligence, whether directly or indirectly, by the consumer or any third party (e.g., shipping companies).
Shaden Arabia, its employees, owners, and representatives ensure that the product or service is legal, authorized, and compliant with Saudi laws and regulations, and is used for lawful purposes only.

Shaden Crystal & Trophies Slogan_edited_

Article Fourteen: Account or Access Restrictions

The store may suspend or terminate the consumer’s account or restrict their access to the platform’s services at any time and without prior notice, for any reason and without limitation.

Article Fifteen: General Provisions

If any clause or provision in this User Agreement becomes void or unenforceable, the validity of the remaining provisions shall remain unaffected until further notice from the store’s management.
This User Agreement—subject to amendments as needed—constitutes the binding understanding, terms of service, and contractual framework between the store and the consumer.
Arabic is the governing language in interpreting or translating the provisions of this agreement.
All product or service prices are subject to change from time to time.
Promotional and marketing offers may be temporary and are subject to change or cancellation at any time by the store.
All parties to this agreement must interact in accordance with Sharia principles and applicable laws governing the relationship between the store and the consumer.
This agreement may only be terminated by a decision issued by the store’s management.